Shipping & Returns 

Shipping Policy

Shipping from Japan has been inordinately impacted by the pandemic. I can ship to the US, Canada, Australia, New Zealand, and Europe but unfortunately I cannot include embroidery hoops in kits bound for these destinations. Therefore I am offering kits minus the hoops for shipping outside of Japan. You will receive a tracking number after your item has been sent.

Kits with hoops can be sent within Japan and throughout Asia.

Any taxes or customs fees are the responsibility of the buyer and not of Three Houses Designs.

If you are in doubt about shipping to your area of the world, please email me directly and I'll find out if it can be done!

Shipping fees & timetable (international):

Airmail: ¥900 for one kit, ¥1100 for two kits (*10-15 business days) - tracking included

Shipping time (within Japan)

Standard mail: ¥250 for one kit, ¥350 for two kits (*2-4 business days)

 

*These are approximate times based on Japan Post's timetable.

Return Policy

Due to the nature of digital downloads, I do not accept returns or exchanges on PDF patterns. If you are having trouble downloading your file, please let me know and I will do my best to help you.

Kits and finished embroidery pieces can be returned unopened and in their original packaging within 30 days of the buyer receiving the item. The buyer will be responsible for all return shipping fees. After I receive the item, I will issue the refund. 
However I do not offer returns on custom pieces or kits.